We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ayatpretofficial@gmail.com or Call/ WhatsApp at 03102446050 Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ayatpretofficial@gmail.com or Call/ WhatsApp at 03102446050.
We provide full end to end service for our customers. We take customer service very seriously so our customers can have smooth purchase experience with us.
Exchange Policy
Only Unused & Unstitched products can easily be exchanged with another product on the store, if it is available in stock. Products that are stitched will not be returned or exchanged.
Order Cancellation Policy
Orders that have not been shipped can be cancelled on request. Refusing to accept orders that have been shipped may get you banned from the store.
Returns Policy
In case you are not happy with your purchase for any reason then you can return the order to our address and get a full refund after 7 days of receiving the parcel at our office.
Conditions:
- The product is in its original condition without defects.
- The product is unstitched.
- The return shipping charges will be borne by customer.
- Orders can be returned or exchanged only within 14 days after receiving the order.
- International refunds will be processed in PKR. Due to fluctuation in Dollar USD rate, you may receive more or less than the amount you paid for the order. We will refund the exact amount you paid in PKR only.
Complaints
Please contact us through WhatsApp or Call for any complaints related to your order.
Customer Support Contact:
WhatsApp or Call: 03102446050
If your issue is not resolved by the customer support team within 7 days then you can contact our complaints Manager below. Please make sure that you only send a Whatsapp message on this number after our customer support agents have failed to satisfy you.
Complaints Manager Contact:
WhatsApp Message Only: 03102446050